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Looking to gift luggage tags to a friend or loved one, but are not sure of their preferences? If you can’t decide which tag will be the perfect present, you can simply ‘Gift a Tag’ and the recipient can create his favorite combination online following a link we will send them with your message in an email. This way, you can’t go wrong!
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Your privacy and security is very important to us and we aim to ensure that any personal information we obtain will always be held, used and transmitted in compliance with UK data protection rules.
Data collected and methods of data collection
You can see and amend your personal details held by us by logging in to your account. You may also contact us directly to find out this information. Your email address and password are required to view or edit your personal details online. You are responsible for keeping your password confidential.
The information we collect is dependent on the activities you are carrying out on our website. We may collect the following information:
• Your contact information, your name, address, telephone number and email address and any other address provided to us by you,
• Information about the products you have purchased,
• Your purchase information, such as credit card details,
• Navigation and click–stream data, time and duration of your visit, products viewed or searched for, items in your basket, basket abandonment, information from cookies or web beacons.
• Access stored information when you log in,
• Carry information from page to page of our website,
• Store site preferences and the items in your shopping basket,
• Identify whether you have visited our website previously,
• Monitor the number of visits that you make to our website, where you browse and what you have purchased, and to offer you tailored content.
To prevent and detect fraud, we may also obtain details of your credit history from credit reference agencies.
What is your information used for?
The main purposes for which we collect and store your personal information are as follows:
• Order processing
• Delivery of products
• Payment authorisation and billing
• Improving the website and our service to you
To protect against the fraudulent use of credit cards, we carry out security checks on orders. This could be directly through a bank. These can take various forms, and may involve contacting you by telephone before your order is processed. The Company may disclose your personal information if necessary to comply with regulations or law or to assist with law enforcement.
If you have any questions or concerns, please contact The Company
UK: 0207 590 9350
ROW: +44 (0)207 590 9350
Or write to:
Debonnaire V Bismarck LTD.
1st Floor, 59 Egerton Gardens
OUR TERMS OF SALE
This page (together with the documents referred to in it) are the terms and conditions on which we supply any of the products (“Products”) listed on our website www.taggedbydebonnaire.com (“our site”) to you. Please read these terms and conditions carefully before ordering any Products from our site. By ordering any of our Products, you agree to be bound by these terms and conditions.
1. INFORMATION ABOUT US
www.taggedbydebonnaire.com is a site operated by Debonnaire V Bismarck Ltd (“we”, “us” or “our”). We are registered in England and Wales under company number 9019514 and with our registered office at 1st Floor, 59 Egerton Gardens SW3 2DA United Kingdom. Our VAT number is 802 657 047.
2. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US AND YOUR STATUS
2.1 After placing an order, you will receive an e-mail acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the “Dispatch Confirmation”). The contract (the “Contract”) will only be formed when we send you the Dispatch Confirmation.
2.2 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such other Products has been confirmed in a separate Dispatch Confirmation.
3.1 You can track the progress of your order at any time by accessing your “My Account” page on our website. The team are available to assist you between 10am – 6pm GMT Monday to Friday.
3.2 To ensure your Product reaches you safely, we use recorded delivery for our products. Once the Product has been sent to the correct address provided by you, the consumer, we will no longer be liable for the delivery of the Product to you.
3.3 Your location may impact on the price and time of the delivery of the Products to you.
4. PRICE AND PAYMENT
4.1 The price of our Products will be as quoted on our site, and will be subject to change at our discretion with no prior notice.
4.2 These prices include (where applicable) VAT but exclude delivery costs, which will be added to the total amount due as set out on the relevant page of our site.
4.3 If we are not able to accept your order, we will, at our option either not debit your credit or debit card or refund any money paid by you in respect of that order or inform you and give you option to choose a replacement.
4.4 Payment for all Products must be by credit or debit card. We accept payment with Visa, Mastercard, Maestro or Amex. We will also accept payment through PayPal. We will not charge your credit or debit card until we dispatch your order.
4.5 By submitting an order to us through our website you represent and warrant that the payment details provided on your order are valid and correct and that when your order is accepted and processed by us, payment will be made in full.
5. YOUR RIGHT TO CANCEL
5.1 If you are contracting as a consumer, you have a right under the Consumer Protection to cancel the Contract if the Product is faulty. This should be made known to The Company within 14 days of the consumer’s acceptance of the Product. In this case, you will receive a full refund of the price paid for the Products (including the original initial delivery charges subject to any import duties and taxes which you have paid and which you will not receive any refund for) in accordance with our returns policy at clause 7 below.
5.2 If you want to exercise your right to cancel a Contract, please return the Product(s), including any documentation and the original packaging to us immediately, in the same condition in which you received them, to 1st Floor, 59 Egerton Gardens, London SW3 2DA. Products which are returned to us under this clause 6.2 should, for your protection, be insured and sent via a trackable courier.
5.3 You must take reasonable care of the faulty Products whilst they are in your possession. If you fail to comply with this obligation, we may refuse to accept your cancellation.
5.4 Please note that you will not have the right to cancel the Contract if any Product is personalized in any way.
5.5 It is important for you to know that nothing in this clause 6 affects your rights as a consumer or affect your statutory rights.
6. OUR RETURNS POLICY
6.1 We will only accept returns that we have acknowledged to be faulty, as long as the consumer has informed a member of the team within 14 days of delivery.
6.2 When you return a Product to us:
(a) because you have cancelled the Contract, we will refund the price of the Product, only if it is faulty, in full. We will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation.
(b) because you claim that the Product is defective, we will examine the returned Product considering, among other points, whether and to what extent (if any) the Product has been worn or used and damaged. As part of our examination, we will call you directly to discuss the Product in question and, if appropriate, discuss whether you would prefer a replacement of the Product or a refund. Subject to our agreement that a defect exists, you will be either refunded in full (including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us), or the Product in question will be replaced. If you choose to be refunded for the Product, we will usually process the refund due to you as soon as possible and, in any case within 30 days of the day we confirmed to you that you were entitled to a refund for the defective Product. If the personalisation of the product has been entered through our system incorrectly, or if the consumer has submitted an order with a spelling mistake, or any form of human error, The Company will not be held liable and no refund will be issued. If the consumer contacts The Company in good time before the personalization has occurred, we will try our best to make the changes.
(c) Save in exceptional circumstances, we will make refunds using the same method, and returning the price paid to the same card originally used by you to pay for your purchase. For the avoidance of doubt, gift recipients will not be able to return or exchange any personalized product.
7. OUR LIABILITY
7.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
7.2 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
7.3 Nothing in the Contract excludes or limits in any way our liability:
(a) for death or personal injury caused by our negligence;
(b) under section 2(3) of the Consumer Protection Act 1987;
(c) for fraud or fraudulent misrepresentation; or
(d) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
7.4 We are not responsible for losses which happen as a side effect of the main loss or damage, including but not limited to:
(a) loss of income or revenue;
(b) loss of business;
(c) loss of profits or contracts;
(d) loss of anticipated savings; and
(e) loss of data.
8. IMPORT DUTY
8.1 If you order Products from our site in GBP £ for delivery outside the UK they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. We provide a delivery duty paid (DDP) for all orders purchased in United States Dollars (USD $).
All notices given by you to us must be given to 1st Floor, 59 Egerton Gardens, London SW3 2DA, UK for the attention of the Customer Services Manager, or by emailing at firstname.lastname@example.org. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 10 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
11. TRANSFER OF RIGHTS AND OBLIGATIONS
11.1 The contract between you and us is binding on you and us and on our respective successors and assigns.
11.2 You may not transfer, assign, charge or otherwise dispose of the Contract, or any of your rights or obligations arising under it, without our prior written consent.
11.3 We may transfer, assign, charge, sub-contract or otherwise dispose of the Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
12. EVENTS OUTSIDE OUR CONTROL
12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (a “Force Majeure Event”).
12.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) strikes, lock-outs or other industrial action.
(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
(e) impossibility of the use of public or private telecommunications networks.
(f) the acts, decrees, legislation, regulations or restrictions of any government.
12.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
13.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
13.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
14. ENTIRE AGREEMENT
15.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
15.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
16. LAW AND JURISDICTION
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them will be governed by English law.
Thank you for accessing this Website www.taggedbydebonnaire.com. Please read these User Conditions before using this site which is operated by Debonnaire V Bismarck Ltd (“we”, “us” or “our”). We are registered in England and Wales under company number 9019514 and with our registered office at 1st Floor, 59 Egerton Gardens SW3 2DA United Kingdom. Our VAT number is 802 657 047. We operate this site for the purpose of promoting and selling goods supplied by us. By using this site, you signify your acceptance of these conditions in return for which we will provide you with access. From time to time we may modify the conditions so please continue to review the conditions of use whenever accessing or using this site. If at any time you do not wish to accept these conditions then you may not use this site.
NO WARRANTY This site and its content are provided “as is” excluding warranties of any kind, either express or implied, to the fullest extent permissible under applicable law. We accept no liability for functions contained on the site and make no warranty that the site will operate uninterrupted or error-free or that any defect will be corrected. We do not warrant that the site is compatible with your computer equipment or that the site or its server is free of errors, viruses, worms or “Trojan horses” and we shall not be liable for any damage you may suffer as a result of such destructive features.
LIMITATION OF LIABILITY You acknowledge that your use of this site and its content is at your own risk.
Except for liability which we cannot by law restrict or exclude, we shall have no liability to you or any third party for any direct, indirect or consequential damages (including loss of profits), or any other damages of any kind whether based on warranty, contract, tort (including negligence) or otherwise. Applicable law may not allow the limitation or exclusion of liability of certain damages, so this limitation or exclusion may not apply to you in its entirety.
LOCAL LAWS AND REGULATIONS This site is not directed at persons in a jurisdiction where for any reason the site’s publication or availability is prohibited and any person for whom such a prohibition applies must not access the site. Those who access the site do so on their own initiative and are responsible for compliance with applicable local laws or regulations.
WAIVER No waiver by us of any breach of these conditions shall constitute a waiver of any other breach. No failure by us to exercise any remedy shall constitute a waiver of the right subsequently to exercise that or any other remedy.
GOVERNING LAW AND JURISDICTION These conditions are governed by the laws of England.
1. Fill out the recipients details, double checking the email address.
2. Enter a custom message that will be added to the email.
3. On the checkout, enter your details in the billing address.
4. Complete your purchase.
Once you have completed your purchase, an email gift card will be sent to the recipient along with your message.